We are serious about our commitment to customer satisfaction. Computers and software are sometimes complex and we understand that it can be frustrating at times (especially if the kids are waiting). The following may answer a question you may have.
Help with Installation Errors
Problems Downloading
Do I have to be connected to the
internet to track Santa?
Is this free?
Do I have to register every year?
What
happens when I register?
Should I use my credit card to
register?
I lost my code
Didn't this used to be called
'Tracking Santa'?
I registered, where is my license
code?
Can I play other Christmas songs?
If you are encountering program errors during or after installation, chances are that the download was not completed or was corrupted during the transfer. The best recommendation is to download again from http://www.tracksanta.com/dlist.htm . If this doesn't solve the problem contact us and we'll help you troubleshoot (of course, the closer it is to Christmas Eve, the more hectic things become!) We'll do our best to make you a satisfied customer (or help you become a customer) or refund your money.
If you're having trouble downloading please note that there are several alternate sites listed at http://www.tracksanta.com/dlist.htm .
Do I have to register every year?
Your license is good "forever" for the version you have downloaded (or prior versions). So far (since 1995) all "upgrades" have be free as well but we reserve the right to implement upgrade fees in the future (although this is not the plan currently). If you see a new version, download it and try your license code.
Do I have to be connected to the internet to track Santa?
No. Tracking Santa runs on your PC without being connected to the internet.
You can download, install, and try out SantaGPS for free. No obligation. We hope that you like it well enough to register and pay the small registration fee ($6.99 - watch for discounts!). This offsets the cost of creating, and maintaining SantaGPS, and providing customer support...and helps to feed the elves. We are serious about our commitment to customer satisfaction and will refund your money if you are not completely satisfied.
When you register you should immediately
receive a license code to use in the SantaGPS
'License & Registration' setup screen. Note
that the username is case sensitive. The
instructions assume you have already downloaded
and installed the SantaGPS software
from http://www.tracksanta.com/dlist.htm
(you may also be interested in a step by step
guide at http://www.tracksanta.com/guide.htm
). The license information is entered in the
"License and Registration" screen from
within the SantaGPS program (select setup from the
SantaGPS menu).
If something went wrong with the registration
process and you didn't get your license code, or
lost it, or the dog ate it, or you otherwise
missed it, contact us by e-mail (citius@tracksanta.com
). If it is Christmas Eve things may be a little
hectic here. If you have your heart set on using
SantaGPS, try another transaction. Let us know
that you had multiple transactions due to a
problem and we'll make sure you only pay once.
(you might send your transaction numbers to make
life easier for us).
Should I use my credit card to
register?
We use PayPal for credit card processing and have found their service to be safe and relable. You are not required to have a PayPal account.
Send an e-mail message with your name and any other information you think might help to verify your registration (Transaction #, etc.).
Didn't this used to be called 'Tracking Santa'?
"Tracking Santa" has been renamed to SantaGPS as a result of a trademark dispute initiated by Scrooge, himself. (Long story, short answer).
I registered, where is my license code?
When you registered, you should have
immediately received a license code to use in the
Tracking Santa 'License & Registration' setup
screen. Note that the username is case sensitive.
The instructions assume you have already
downloaded and installed the Tracking Santa
software from http://www.tracksanta.com/dlist.htm
(you may also be interested in a step by step
guide at http://www.tracksanta.com/guide.htm
). The license information is entered in the
"License and Registration" screen from
within the SantaGPS program (select setup from the
SantaGPS menu).
If something went wrong with the registration
process and you didn't get your license code, or
lost it, or the dog ate it, or you otherwise
missed it, contact us. If it is Christmas
Eve things may be a little hectic here. If
you have your heart set on using SantaGPS, try
another transaction (you may want to use the
alternate credit card service listed on the
registration page). Let us know that you had
multiple transactions due to a problem and we'll
make sure you only pay once. (you might send your
transaction numbers to make life easier for us).
Can I play other Christmas songs?
Yes, there are instructions in the SantaGPS
help file (pick help from the
menu). You can download more
Christmas MIDI files
here.
Merry Christmas,
Chris
Chief Elf
Citius Development